After-sale Service

FlexiTurn – After‑Sales Service Commitment

At FlexiTurn, our relationship with you does not end when your parts leave our workshop. We believe that true partnership is built on reliable support, prompt problem‑solving, and a genuine commitment to your long‑term success. Our after sales service is designed to give you complete peace of mind – from delivery through production and beyond.

1. Quality Warranty

We stand behind every part we machine and every billet we supply.

• Standard warranty period: 12 months from the date of delivery, unless otherwise agreed in your purchase contract.
• Warranty coverage: Any defect caused by material quality, machining errors, or workmanship will be corrected at no cost to you.
• Exclusions: Warranty does not cover damage caused by improper storage, misuse, unauthorized modifications, or normal wear and tear.

2. Prompt Response to Quality Issues

If you encounter any issue with our products – whether dimensional deviations, surface finish problems, or material inconsistencies – we will act fast.

• Response time: We acknowledge your issue within 24 hours of receipt of your report.
• Root‑cause analysis: Our engineering team will investigate the problem, review production records, and inspect retained samples (if available).
• Action plan: We will propose a corrective action – including rework, replacement, or credit – and implement it as quickly as possible.

3. Return, Rework, and Refund Policy

We handle returns and rework with fairness and efficiency.

• Rework / Replacement: If a part does not conform to your approved drawings, we will re‑machine it or produce a replacement at no extra charge. Shipping costs for replacement parts are borne by us.
• Partial / Full Refund: If rework or replacement is not feasible, we will offer a partial or full refund based on the severity of the non‑conformance.
• Return procedure: Simply contact your dedicated project manager with clear documentation (photos, measurement reports, etc.). We will issue a Return Material Authorization (RMA) number and provide shipping instructions.

All returns must be initiated within 15 working days of delivery, and returned parts must be in their original condition (unused, unmodified).

4. Technical Support and Consultation

Our engineering expertise is available to you even after delivery.

• Post‑delivery guidance: We can advise on assembly, installation, or finishing processes related to your parts.
• Design iteration: If your design evolves, we can help evaluate the impact on machining and suggest cost‑effective adjustments.
• Troubleshooting: If problems arise during your own assembly or testing, our team can assist in diagnosing whether they stem from part geometry, material properties, or secondary operations.

You can reach our technical support team via email or phone during business hours, and urgent inquiries are handled on a priority basis.

5. Proactive Communication and Status Updates

We don’t wait for you to ask – we keep you informed.

• Delivery confirmation: You will receive shipping notices with tracking information.
• Inspection reports: Upon request, we provide CMM inspection reports, material certificates, and dimensional compliance data for your records.
• Re‑order reminders: If you have recurring orders, we can notify you in advance to ensure seamless production continuity.

6. Feedback and Continuous Improvement

Your feedback drives our improvement.

• We actively seek your input on product quality, delivery performance, and overall service.
• All suggestions and complaints are logged, reviewed, and used to refine our processes.
• We maintain a closed‑loop corrective action system – every issue is tracked until the root cause is eliminated and you are fully satisfied.

7. Long‑Term Partnership Support

We consider our after‑sales service an ongoing relationship, not a one‑off transaction.

• Price stability: For repeat customers, we strive to keep pricing consistent and transparent.
• Inventory consignment: For high‑volume billets or components, we can arrange consignment stock to reduce your lead times.
• Design for manufacturing (DFM) updates: As our equipment and processes evolve, we proactively share opportunities to reduce cost or improve quality for your existing designs.

How to Reach Our After‑Sales Team

Email: sales@flexiturn.com
Phone:  +86 15398058207
Working hours: Monday–Friday, 9:00–18:00 (Beijing Time)
Emergency contact: Available for urgent production‑stopping issues.

When contacting us, please have your order number and part number ready – this helps us serve you faster.

At FlexiTurn, we are committed to making your experience smooth and worry‑free from the first inquiry to the final part – and beyond. Because your success is our success.

FlexiTurn – Precision You Can Rely On, Service You Can Trust.